SERVICE CODE 10
Technical Support Services
High quality corporate support backed by 20+ years.
AT A GLANCE
EXPERIENCE20+ YEARS
MODEL8/5 · 24/7
RESPONSEREMOTE + ON-SITE
REPORTINGMONTHLY
§ 01OVERVIEW
Support is not measured on the days nothing breaks, but by how many minutes it takes to respond when a system stops. That is why we commit service levels in time, not in adjectives.
With more than twenty years in the field we run the whole support chain: ticketing, remote diagnosis, on-site intervention, spare parts and preventive maintenance. Every call is logged, and the monthly report shows resolution times and recurring faults.
§ 02 — CAPABILITIES
From call to resolution, on record.
A.01
Ticket management
Single point of contact, logged requests, prioritisation and tracking.
A.02
On-site intervention
Field team in Ankara and surrounding provinces, committed arrival times.
A.03
Remote support
Secure sessions and remote diagnosis that raise first call resolution.
A.04
Preventive maintenance
Planned checks, software updates, consumable and spare tracking.
A.05
Spare parts management
Critical stock, warranty tracking, faulty unit replacement.
A.06
Reporting
Monthly ticket statistics, resolution times, recurring fault analysis.
§ 03 — Other services in this category
— FROM DISCOVERY TO OPERATION