EASC-100 Elit Arge TICKET MANAGEMENT SOFTWARE

Elit Arge Support Center

Name: Elit Arge Support Center
Brand: Elit Arge
SKU: EASC-100

Collect support requests in one place; kanban flow, role based permissions and reporting.

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3 PERMISSION ROLES

4 REQUEST STATES

4 PRIORITY LEVELS

TR–EN INTERFACE

Every request on record.

Elit Arge Support Center lets organisations manage support requests from a single centre. Routing by organisation, department and project; end to end tracking with kanban and table views.

§ 01OVERVIEW

Support Center lets organisations collect, prioritise and track support requests from a single centre until they are closed. Routing is done by organisation, department and project; requests are followed in kanban and table views. It includes three permission roles, real time notifications and reporting, and works in Turkish and English.

Drag, drop, status updated.

Requests move through the Open, In Progress, Resolved and Closed columns. In the kanban view the status changes automatically when you move a card to another column; the table view and advanced filters are always one click away.

Priority levels: Low, Medium, High, Urgent
File attachments and real time notifications

Everyone sees as much as their role allows.

Three roles, clear boundaries. The System Administrator sees the whole system; the System User the department they are assigned to; the Organisation User only their own organisation's requests.

Breakdown by organisation, department, project and category
Every action is written to the activity log with a timestamp

Measure your support load.

Total, open, resolved and closed request counts; status and priority distribution; the organisations raising the most requests and the busiest categories are gathered in one panel.